Refund Policy

At Veloura, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a 30-day money-back guarantee.

 

To be eligible for a refund, your item must: Be requested within 30 days of delivery. Be unused and in its original packaging. Not be marked as final sale or a gift card.

 

The following are not eligible for a refund: Items that have been opened or used items damaged due to misuse orders where an incorrect address was provided by the customer. 

 

Email us at Velouraashop@outlook.com with your order number and reason for return. We will respond within 1–2 business days with instructions. Once your return is received and inspected, we will notify you of approval. Approved refunds are processed within 5–7 business days back to your original payment method.

 

We do not offer direct exchanges. If you'd like a different product, please request a refund and place a new order.

 

If you received a damaged or incorrect item, please contact us within 7 days of delivery with a photo and your order number. We will send a replacement or issue a full refund at no cost to you.

 

Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a tracked shipping service as we cannot guarantee receipt of returned items.

 

For any refund or return enquiries: 📧 Velouraashop@outlook.com